In DFT EL GLOBO we are aware of the importance of ensuring the security of your purchases online. Therefore, we only use highly secure payment methods:

Payment by credit card is made through the Caja Siete bank, which has high security systems. Supports the main credit and debit cards: Visa, Mastercard, 4B, Servired, Euro6000, etc. This form of payment does not imply any additional cost for the customer.

Al seleccionar “pago con tarjeta” le aparecerá la pantalla de Caja Siete donde le indicará la referencia de su pedido y el importe total a pagar. En dicha pantalla encriptada deberá introducir los datos de su tarjeta, que únicamente serán conocidos por Caja Siete. Inmediatamente aceptado el pago, DFT EL GLOBO lo recibe e iniciamos la preparación de su pedido. DFT EL GLOBO únicamente tendrá constancia de que ha efectuado el pago.

When selecting “card payment”, the Cashier Seven screen will appear, indicating the reference of your order and the total amount to be paid.

In said encrypted screen you must enter your card details, which will only be known by Caja Siete.

Immediately accepted the payment, DFT EL GLOBO receives it and we begin the preparation of your order.

Your bank information will only be known to your bank. DFT EL GLOBO will only know that you have made the payment correctly.

PayPal is a U.S. company in the online e-commerce industry that allows the transfer of money between users with email, an alternative to traditional paper-based methods such as checks or money orders. PayPal also processes payment requests in e-commerce and other web services.

1. Log in to your PayPal account at https://www.paypal.es.
2. Click the Send Money tab.
3. Select the type of payment you want to make
4. Click Continue.
5. If you want to change the funding source for the payment, click Change.
6. Select the desired funding source using the radio buttons and click Continue.
7. Review the information and click Send Money to complete the transaction.

Grupo Farmacéutico has the maximum security measures available. Since the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the customer’s computer. Thus, by using the SSL protocol it is guaranteed:

• That the Client is communicating its data to the server of Grupo Farmacéutico and not to any other.
• That between the Client and the server of Grupo Farmacéutico the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

Likewise, Grupo Farmacéutico declares that it does not have access or store sensitive data related to the means of payment used by the Client. Only the corresponding payment processing entity has access to this data for the management of payments and collections. Once the purchase process is completed, a Confirmation is generated, an electronic document in which the contract is formalized and that the Customer may print.

Prices are calculated with VAT as default tax (21%). With the exception of:

• For the Canary Islands, the tax to be applied will be IGIC (7%). This tax will only be reflected in the purchase once the customer indicates the shipping address with residence in the Canary Islands.
• Some articles of special characteristics where 3% is applied.

Shipping costs are free of charge.

Grupo Farmacéutico undertakes to deliver the Product in perfect condition to the address indicated by the Customer.

• Delivery in 24/48 hours (working days).
• Delivered under signature.

In case of not being at home, a notice will be left for you to pick it up at the courier office or arrange a delivery time.

The Customer shall have a maximum period of fourteen (14) calendar days from the delivery of the Product to communicate its total or partial withdrawal of the purchase of the Product, in accordance with the applicable legislation. Once the period of fourteen (14) calendar days has expired, Grupo Farmacéutico will not accept returns due to withdrawal of Product purchases.

The Client will have to assume the expenses of return shipment.

The Client will not have right to desist in the cases established in the regulation that is of application and, especially, with character enunciative and not limitative, in the following assumptions:

• Products made according to the Customer’s specifications or customized.
• The return of sealed goods that are not suitable to be returned for reasons of health protection and that have been unsealed after delivery will not be allowed.
• As well as any other case in which the law provides that the right of withdrawal is not applicable.

For the return, the Customer may use the same box or envelope in which the Product has been sent, or failing that in a similar format that ensures the return in perfect condition of the Product.

The Product to be returned must be in the same condition in which it was delivered and must retain its original packaging and labeling. In no case it will be accepted a Product that has been used by the Client or with the original packaging deteriorated.

As soon as Grupo Farmacéutico receives the return in its warehouses, it will check that the Product is correct and will process the corresponding credit. This process can take up to 14 calendar days, and if everything is correct, the returned Product will be credited through the credit or debit card, or PayPal account, used in the payment.

In case of having made the payment by bank transfer, it will be necessary for the Customer to provide an account number where to pay the amount to be returned.